Clients

Sheraton Hotels & Resorts

“Preceding my current position as an IT Director, I worked as a Network Engineer, designing and implementing networks for hotels. In that capacity, I had the opportunity to work extensively with most major HSIA support providers; not just their help desk personnel, but also their internal technical staff. Therefore, when I looked for someone to entrust with my network, the list was very short while the requirements were rigorous.

In the two years I’ve been with Sunray, I’ve been able to transition from help desk support in the guest rooms to using their exceptional portal system for both our guest rooms and convention center. Not only has this streamlined support, saved money and improved the guest experience; but, I have been able to leverage the innovative tools Sunray offers to track revenue, monitor network performance, and research guest issues.

I have been extremely impressed with Sunray’s technical abilities, resolute customer focus and vigorous commitment to continually improve and evolve their system. I can say, without reservation, Sunray is the way to go.”

Jerry Balousek
Director of Information Technology

Westin Hotels & Resorts

“Over the course of 11 years dealing with seven separate HSIA support providers, these are the guys I wish I’d had since day one. We all talk about outstanding levels of service, reliability, and responsiveness (which they have, in spades), but more than that, the guys at Sunray are the ones setting the standard for what hospitality-based HSIA support should be. Instead of the cookie cutter take-it-or-leave-it approach that so many other vendors resort to, Sunray is not only happy to provide custom solutions, but they actively look for new ways to improve service and provide better options.

There are a lot of vendors out that that claim to provide great service, but Sunray doesn’t just do that; they really “get it” when it comes to the hospitality field and the demanding 24/7/365 nature of the business. Where other vendors have had a “technology first” view, Sunray is very much “people first”, with a real eye towards providing the best possible support available.”

George Mattson
Information Technology Manager

Morgans Hotel Group

“After years of struggling with other HSIA network and support providers that could not deliver a stable, reliable and innovative solution, we were fortunate enough to meet the team at Sunray. It was clear from the beginning that they are 100% customer-focused and have a genuine desire to help. Over the past two years, we have worked with Sunray to completely replace the wireless infrastructure at all of our hotels. In addition to designing and delivering the guest solution, Sunray also partnered with us to provide wireless coverage throughout the entire building for administrative use. What was once a constant challenge in terms of service and support with other providers has now become an absolute worry-free and invaluable component to our guest and employee experiences.

Sunray is a true innovator in their space. From their outstanding portal technology to their top-notch support, they never cease to impress me. It is such a delight to partner with a company that goes above and beyond to meet our needs and innovate alongside us. There is no greater example of a company that flawlessly delivers professionalism, flexibility and expertise.”

Jason Harper
Vice President of Technology

Westin Hotels & Resorts

“Words cannot express the level of support we receive from Sunray. Sunray is an organization that has a great deal of dedication and knowledge about the services they offer. Our previous HSIA provider was a company that was not good with their response time, level of support, and was lacking in knowledge. Once Sunray took over our support, they have been doing nothing less than a FABULOUS job. They recommended, designed and implemented our new wireless infrastructure, which has helped us to dramatically increase our overall guest satisfaction. A wireless infrastructure that was at one time just “ok”, is now top notch. I have and will continue to recommend Sunray.”

Leroy Burns
Director of Information Technology

MacArthur Place - Hotel & Spa

“Several years ago we had a wireless Internet system installed by another provider. The system worked in some areas of the hotel but not everywhere, our staff had difficulty keeping up with troubleshooting and our guests were often left with slow internet speeds or no connectivity at all. We knew that we needed a new solution for wireless, but due to the nature of our 7 acre property, we were told by two different wireless installers that it would be impossibile to install a functional property-wide wireless system. We were very surprised when Sunray told us that a wireless system would in fact work very well at MacArthur Place. Sunray designed and installed the wireless network quickly and efficiently and we now have excellent coverage in every guestroom, the swimming pool area, the meeting space, the gardens, and even the parking lot. Sunray took a challenge to our staff and guests and turned it into an amenity that we are extremely proud of, and now one year later, we can't believe that we ever lived without the system that Sunray installed for us. In my opinion, it is literally one of the best improvements made to the hotel since our opening.”

Kevin Virgo
Director of Operations

Westin Hotels & Resorts

“When our previous HSIA provider told us they were leaving the hospitality HSIA market, we had only 30 days to get a new provider in place. I began talks with Sunray and one of their competitors to determine who would work best for us here at the Westin La Cantera. It was quite obvious in those initial talks that Sunray was definitely the more agile and customer oriented of our options. Within a week or so of signing an agreement with Sunray they were on property documenting everything and taking administrative control of our HSIA equipment and services. It was the smoothest transition one could have hoped for, especially given our incredible time constraints. Since taking over, Sunray has provided unparalleled support of our old gear and been extremely innovative in the tools they are constantly adding for us to better manage and report on our HSIA infrastructure. Out of the many vendors I deal with, they are by far the best at their job and do it with a sharp focus on customer relations which is invaluable to me. I can't say enough about them.”

Michael Guin
Director of Information Technology

Noble House Hotels & Resorts

“The Sunray guys are professionals of the highest caliber. They have installed guest HSIA systems at a number of our properties, and in every instance from design to delivery they have exceeded our expectations. Their support is outstanding and they are always willing to go the extra mile to meet our guests needs. Sunray is a great technology partner for our business and they have my full endorsement.”

Jay Robinson
Director of Information Technology

Westin Hotels & Resorts

“We've had Sunray managing our guest internet services for nearly 2 years and they are great to work with. They are very "can do" about making creative connectivity requests work, as well as making sure the standard stuff just works! Their call center technicians are responsive, patient, and helpful with our guests, just like their second level support is with me. Guest satisfaction has increased, and my blood pressure has decreased. I look forward to continuing to work with Sunray!”

Bruce Dunshee
Information Technology Manager

Sheraton Hotels & Resorts

“I have dealt with many HSIA providers in the last 15 years and Sunray is simply the best. Their web portal allows me to manage our property the way we need to with excellent tools and reporting features. I can listen to the wav file of all support calls, build tiered rates and quickly MAC filter devices without calling support. Sunray is more than a vendor – They are a partner in our success..”

Tom McGill
System Manager

Westin Hotels & Resorts

“Sunray is awesome! From drawing board to cutover, Sunray not only delivered a design and the technology that will provide a solid foundation for future expansion, but Sunray also delivered the knowledge and understanding of what it takes to be successful in this industry. With Sunray on my team, I know things get done right the first time, on time, all the time.”

Bert Flister
Director of Information Technology

Riviera Palm Springs

“Sunray did an amazing job with our installation. They were quick, thorough, and were able to adapt to changing conditions with no problems. Since the installation, the support has been terrific. We had a big technology conference in-house and the Sunray support crew responded to every last-minute request quickly and with a great attitude. I can't say enough good things about them.”

Candi Orchulek
Director of Information Technology

Westin Hotels & Resorts

“After a year of research, the Westin San Francisco Airport chose the best possible provider for our Guest and Group HSIA System. Sunray provides us with a secure, efficient and cost effective wired and wireless guestroom and group infrastructure that supplies 100% of our property with speedy and reliable network access. Our patrons and staff comment on the ease of use of both the guest and admin interfaces as well as the excellent service they receive should a problem arise. As director of IT for multiple properties, I have to say that Sunray is by far my favorite HSIA support provider to do business with. They receive my highest and heartiest recommendation. If you are looking for a company that knows their business and how to support yours; look no further.”

Jonah Greene
Director of Information Technology

Hotel Valencia

“Sunray delivered as promised. Friendly, helpful, and went above and beyond to make sure everything went smoothly. Great services to manage our hotel network infrastructure. Worked miracles in a demanding hotel environment. Great guys that we will continue to use for future properties.”

James Watts
Director of Information Technology

Westin Hotels & Resorts

“Prior to signing with Sunray for our HSIA support, the hotel was using a company that seemed dispassionate about our operation and the usability of the network. Since having Sunray take over our HSIA support, our Meeting Planner Satisfaction Index (MPSI) scores have blossomed. This property was rated “Best in Class” for guest room internet experience for the entire 4th quarter of 2009 for Westin Resorts in the U.S. Our meeting space MPSI scores are not far behind either. Although Sunray is headquartered here in the Coachella Valley and is only a few miles from this property, they do not treat us with anything less than excellent service as they do all of their clients near or far. We truly get a great return on the investment made in Sunray and we look forward to their continued support and growth of our guest network.”

Robert S. Wood
IT Systems Manager

Sheraton Hotels & Resorts

“Prior to Sunray taking over our network it was very slow and we frequently had problems and complaints. Sunray installed a new network which is high performing and trouble free. They are very responsive to our needs and easy to work with. I'd recommend them to any other hotel looking to improve their guest HSIA network.”

Alex Dallochio
IT Manager

Westin Hotels & Resorts

"Sunray and The Westin Kierland Resort & Spa have had a long term relationship.
 
There is a lot of competition out there, but not once have we had the urge to move on.  This partnership has been one of the most solid partnerships this Resort has had. They commit and deliver. What else can you ask for?  
 
Their operation after all these years still focus on the details and their services still seem like they’re next door. We made a good choice back in 2006 and nine years later have yet to think otherwise."

Jeff Lartigue
Director of Information Technology